How does online bidding work?
Through governmentauctionluxury.com, you can enjoy the excitement of bidding in live auctions from the comfort of your home. When viewing upcoming auctions, you are welcome to place an absentee bid (bid placed before the live event), to better secure your chance of winning an item, or if you will not be available to participate during the live event. You can place absentee bids any time before an auction goes live. Once an auction goes “live” you can gain access to the online bidding console and participate in the auction in real time. Each and every auction for the week is listed on the mains site, in which you will be able to see when each auction goes "live".
Where can I find or update my account information?
In the upper right-hand corner of the website on the navigation bar please click the button entitled MY ACCOUNT. Once you are redirected to your account page, it allows you to change personal info, addresses, payment methods, keep track of your current bids, as well view previous purchases.
What is the buyer’s premium?
The buyer’s premium is an additional fee on top of the winning bid price, also known as a hammer price. A buyer’s premium fee is standard among auction houses and companies. Our buyer’s premium charge is 17.5% of the final bid price. The buyer’s premium is a necessary contribution for the administrative process of Government Auction Luxury. In addition, you will also be held responsible for applicable tax and shipping charges.
Are there reserves or minimum bid prices?
No, there are no minimums or reserves at Government Auction Luxury. All bids start at $1 and the winning lot is awarded to the highest bidder.
Can I view a live auction without bidding?
You are certainly welcome to watch a live auction without bidding, but we hope that if you find an interesting item up for sale, that you will consider going ahead and submitting a bid!
How to leave an absentee bid:
- When you find a lot you’d like to bid on, enter the maximum amount you are willing to pay for that lot and submit with the Submit Bid button.
- If you are not logged in, you will be taken to a page where you may either log in or create a new account. If you are already logged in, you will be taken directly to the next step.
Are there bid increments?
Yes, there are bid increments in which no decimal points or non-whole numbers will be accepted. Please contact support@governmentauctionluxury.com for more information.
Can I change or remove a bid?
We do understand that bidding errors can rarely occur. If you place a bid mistakenly, we cannot delete any pre-bid unless it is in the case of an obvious error expressed to us before the live auction event begins. Once an auction goes live, we are unable to delete or adjust any bids. Just as in any auction, you will be responsible for payment if you win. Contact Us.
How much is shipping?
Shipping costs vary depending on the item's size or value. Shipping normally takes 2-4 business days depending on your country.
When is payment due?
Payment is due within 72 hours of the live auction end-time. Once an invoice is over-due, we reserve the right to submit any invoice to our collections department.
Do you accept returns?
Unfortunately, no we do not accept returns as all sales are final because it is an auction and you are outbidding other potential customers throughout this process.
Every customer is required to agree upon our terms and conditions before placing bids, in which it is stated that all sales are final.
To read our service terms and conditions please click here.
What type of payments are accepted?
We accept all major credit cards. We do not accept PAYPAL, cashier’s check, or bank to bank wire.
If I have more than one promo code, can I combine them?
No, we cannot combine promo codes. Promo codes can only be used once and we can allow only for one promotional code to be used per invoice.
What is your shipping procedure?
We use Fed Ex express and Ground Services. The typical turn around time for any US package is 1-7 business days with an adult signature required. The typical turn around time for any International Shipment is 1-7 business days with an adult signature required. All shipments that are sent out each day will be emailed tracking by 6:30 PM PST. If you have questions or concerns please reach out to us.
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